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We Help You Reap The Benefits
Of Voice Over Internet Protocol
Upgrading from analog phone lines to digital technology can save money and enhance the flexibility of your phone system. By utilizing Voice over Internet Protocol (VOIP) phone systems, you can enhance your current features and incorporate new ones.
Partnerships Based On Performance
Leave the technical details to us and concentrate on running your business. Our team provides continuous support, 365 days a year, for your VOIP solution.
VOIP Design
VOIP systems enable voice communication over the Internet, using the Internet protocol (IP). Because VOIP systems run on your network, they require careful design and support to ensure reliability, security, and performance.
Managed Technology
We select, configure, and troubleshoot VOIP system components. Our systems use VOIP devices to convert voice signals into IP packets, and VOIP servers, which route and manage the calls. We also secure VOIP services with firewalls and other security measures.
Big Benefits
Our professionals develop and maintain your VOIP solution, use technology to keep communications secure, and provide 24/7 monitoring and service.
Services
User/Extension
FEATURES
We provide internal and external access to voicemail messages, which can be automatically sent to an email address as a .wav audio file or collected through a web interface. Users also can route calls to other phones via call forwarding or stop calls with the do not disturb feature. All calls can be recorded and archived for easy access via a web interface.
GENERAL
PHONE SYSTEM
Our VOIP phone systems rely on free, open source software to connect unlimited devices, extensions, queues, and IVR menus. The systems deliver IVR menu building capabilities, call queue functionality, ring groups, paging capabilities, call conferencing, SIP trunking, desktop and mobile softphones, and more.
REPORTING
SOLUTIONS
Our VOIP solutions gather call metrics, including call volume, who answers the phone, and distribution by time and day. Call logging records incoming/outgoing calls by extension and number, while a web-based, heads-up display shows real-time stats.
The IVR menu building capability lets you funnel calls throughout the organization. User directories deliver touch-tone searchable lists of names and extensions for direct dial and voicemail access. Call queue functionality lets you put incoming calls into a holding pattern until an agent is available to receive the call.
Frequently Asked Questions
- What is a VOIP phone system?
This phone system uses voice over internet protocol (VOIP) technologies to place and transmit telephone calls over an IP network, such as the Internet. In contrast, an analog phone system uses the traditional public-switched telephone network.
- What are the advantages of VOIP?
Many businesses choose VOIP phone systems for their lower operating cost, better voice quality, and advanced features. These phone systems are easily scalable and can support multiple communication channels.
- What is included in your VOIP services?
General Phone System Features: Our robust VOIP system offers Interactive Voice Response (IVR) menus and menu-building capabilities, searchable phone directories, call queue functionality, paging, call conferencing, and more.
Multiple Options: Effortless configuration and provisioning on common IP phones and softphones. SIP trunking provides access to direct-dial phone numbers and trunks for failover. Multiple PBX systems can be linked with IAX or SIP to route calls over VPN/Internet. IP phones outside of the physical building can connect via VPN tunnel as internal extensions.
Network Monitoring: Though VOIP systems are easy to install and easy to use, you need the help of an expert. Their full reliance on the Internet makes them more susceptible to cyberattack. We monitor your network 24/7, 365 days a year to keep performance high and reduce cybersecurity risks.
Help Desk: We are a helpful and knowledgeable voice on the other end of the line, ready to deliver 24/7 support.